Frequently Asked

Questions & answers.

Everything you need to know before and after placing an order.

Ordering & Payment

How can I order HIRAYA activewear?
Select your preferred product, color, size, and quantity from the Shop page. You can then contact HIRAYA Studio through WhatsApp or Instagram to submit your order request. Our team will confirm product availability, payment instructions, and delivery arrangements directly with you.
Can I pay directly through the website?
Online checkout is not currently available. After your selected items have been confirmed, HIRAYA Studio will send the available payment instructions directly through WhatsApp or Instagram.
When is my order confirmed?
Your order is confirmed once product availability has been verified and payment has been received and confirmed by HIRAYA Studio. Sending a message alone does not reserve an item.
Can I change or cancel my order?
Changes or cancellations may be requested before payment is confirmed. Once payment has been received and the order is being prepared, changes or cancellations may no longer be possible. Please contact HIRAYA Studio as soon as possible if you need assistance.

Products & Sizing

What products are available from HIRAYA Studio?
The SINAG Collection includes the HIRAYA Sculpt Bra, HIRAYA Sculpt Leggings, HIRAYA Contour Jacket, HIRAYA Essential Set, and the Complete SINAG Set. Availability may vary depending on the selected color and size.
What colors are available?
The SINAG Collection is available in HIRAYA Sage, Sinag Bloom, and Cloud Ivory. The product page will show the current availability of each color.
What sizes are available?
HIRAYA activewear is available in sizes XS, S, M, and L. Availability may vary depending on the product and color selected.
How do I choose the correct size?
Please refer to the Sizing Guide available on each product page. Compare your measurements with the size chart before placing your order. If you are between sizes or need further assistance, please contact HIRAYA Studio through WhatsApp or Instagram.
Can I choose different sizes when ordering a set?
Yes. For the HIRAYA Essential Set, you may select separate sizes for the sports bra and leggings. For the Complete SINAG Set, you may select individual sizes for the sports bra, leggings, and jacket.
Will sold-out products or sizes be restocked?
Restocks will depend on product demand and availability. Follow HIRAYA Studio on Instagram or join the HIRAYA community to receive product and restock updates.
Will the product color look exactly the same as it does online?
We make every effort to display each color accurately. However, slight variations may occur due to lighting, photography, and individual screen settings.

Fabric & Product Care

What fabric is used for HIRAYA activewear?
HIRAYA activewear is made from 76% recycled nylon and 24% spandex. The fabric has a premium, buttery-soft, sculpting feel with flexible stretch for Pilates, yoga, strength training, and everyday wear.
What level of support does the HIRAYA Sculpt Bra provide?
The HIRAYA Sculpt Bra provides light-to-medium support. It is designed for Pilates, yoga, walking, controlled strength training, and other lower-impact activities.
How should I care for my HIRAYA activewear?
Machine wash cold on a gentle cycle with similar colors. Turn the garment inside out and use mild detergent. Do not bleach, use fabric softener, tumble dry, iron, or dry-clean. Lay flat or hang to dry in the shade.
Can I wash HIRAYA activewear with other clothing?
Yes, but avoid washing it with towels, denim, open zippers, or garments with rough accessories. This helps preserve the fabric's softness, color, shape, and stretch.

Shipping & Delivery

Where does HIRAYA Studio deliver?
HIRAYA Studio currently accepts direct orders for delivery within Riyadh. Additional delivery locations may be introduced in the future.
How much is the delivery fee?
The delivery fee depends on the customer's location within Riyadh. The final delivery amount will be confirmed before payment and order confirmation.
How long will delivery take?
The estimated delivery time will be confirmed after payment has been verified. Delivery timing may depend on product availability, order volume, and the customer's location.
Is same-day delivery available?
Same-day delivery is subject to availability and is not guaranteed. Please ask our team when placing your order, and we will confirm whether it is available for your location.

Returns, Exchanges & Product Concerns

Can I exchange an item for a different size?
Size exchanges may be accepted in accordance with the HIRAYA Studio Exchange Policy. The item must be unworn, unwashed, unused, and returned with its original tags and packaging.
Can I return an item?
Return eligibility is subject to the HIRAYA Studio Return Policy. Items that have been worn, washed, damaged, altered, or returned without their original tags and packaging may not be accepted.
What should I do if I receive the wrong or damaged item?
Please contact HIRAYA Studio as soon as possible and provide your name, order details, and clear photos or videos of the item, packaging, and product label. Please do not wear, wash, alter, or remove the tags while the concern is being reviewed.
Are delivery fees refundable?
Delivery fees are generally non-refundable after delivery has been completed, unless the issue resulted from an error by HIRAYA Studio.

Guided Journal

What is HIRAYA: The Seasons of Becoming?
It is a guided journal created for self-discovery, reflection, dream mapping, and intentional growth. It is organized around the seasons of beginning, blooming, releasing, and resting.
Is the journal dated?
No. The journal is designed to be used at your own pace. You may begin whenever you feel ready and return to its prompts whenever you need reflection, clarity, or renewed intention.
Who is the journal for?
It is created for women who want a thoughtful space to reflect, reconnect with themselves, set intentions, and move more intentionally through personal growth and change.
How much is the guided journal?
HIRAYA: The Seasons of Becoming is available for 50 SAR. The delivery fee is confirmed separately based on the customer's location within Riyadh.
Can I order the journal with HIRAYA activewear?
Yes. You may request the guided journal together with HIRAYA activewear through WhatsApp or Instagram. Please include each product, size where applicable, and quantity in your message.

Contact & Updates

How can I contact HIRAYA Studio?
You can contact HIRAYA Studio through WhatsApp, Instagram direct message, or the Contact page on the website. For faster assistance, please include your name and complete order details.
How will I receive updates about my order?
Order updates will normally be sent through the same contact method used when placing the order, unless another method has been agreed upon.
How can I receive product and restock updates?
Follow HIRAYA Studio on Instagram or join the HIRAYA community through the website to receive product releases, restock announcements, wellness content, and community updates.
Explore The Collection

Still have a question? Get in touch.